Leaders organise their thoughts – There is time for informal thinking (e.g. idea-generating meetings) and time for formal thinking (expressing your thought process in a clear and organised manner). Make sure you identify the different scenarios accurately.

Leaders understand their limitations – Be aware of where your communication limitations are and leverage the competent people you already have.

Leaders convey a narrative – By contextualising employees’ work, your direction and the evolving progression of the company, you are creating a communication that will inspire employees to do their best.

Leaders use communication for more than information – To communicate is to connect with people. Thank people for work well done and recognise their extraordinary efforts. A well built and maintained connection is always rewarding.