Are you, or will you be a good parent? Will you use …
Negative messages? – “Don’t slam the door!”
Positive messages? – “Close the door gently!”
Adults are just big children. Always stating the negative creates barriers, making positive statements creates options and leads to opportunities.
1. Never take more than two days to process an order. → 1. Please process orders within two days.
2. You misunderstood what I said. → 2. Let me clarify what I meant.
3. At this company we don’t waste natural resources. → 3. At this company we value natural resources.
Be patient, persistent and … POSITIVE.